Order Information

U.S.
Please setup a new account online or call our toll free number 1-800-945-8766. All accounts are setup for NET 30 days, unless otherwise authorized. New credit accounts may require up to 5 days for verification. We accept MasterCard, Visa, American Express, & Discover, and wire transfers.

International
Please setup an account online. We accept wire transfers and Letter of Credits (LCs). No credit cards.

FREE Ground Shipping within the Continental United States (CONUS) for on-line Credit Card orders over $100 and under 50 pounds.

All other orders will be charged Shipping.

Shipments to APO & FPO addresses via U.S. Postal Service is now available.

Orders received by 3PM EST will be processed the same day whenever possible. Orders with faster delivery methods will receive higher priority.

To fulfill your entire order, we may ship items from multiple locations, possibly using equivalent delivery services from more than one freight carrier.

Delivery times are based on Business Day.

Next Day Air Saturday must be arranged by calling 1-800-945-8766.

Your shipping address must be a business or residential address. No PO or APO addresses will be accepted.

Please Review our Requirements:

• Most items carry a manufacturer warranty.
• Defective items will be replaced upon management approval.
• Request for a return must be made within 30 days of the date the product was received at the ship to location listed on the Purchase Order.
• Return may be subject to a 20% restocking fee.
• Product must be active (not discontinued) and unopened.
• Original Manufacturer’s boxes must be free of markings.
• Returned products should be properly insured and shipped via reliable and traceable carrier.
• CODs will not be accepted.
• L-Tron is not responsible for shipping and handling charges on returns.

Returns must include a Return Merchandise Authorization (RMA) Number. An RMA number must be assigned and included in the return shipment. To receive an RMA number, please provide:

• Customer name
• Purchase Order number or Order number
• Serial Number
• Part Number
• Product Description
• Brief explanation of the problem
• Verification of product condition

Please return products to:

L-Tron
Attn: L-Tron RMA Number
11204 Lee Highway
Suite A2
Fairfax, VA 22030